Shipping & Returns
- What shipping options are available?
- Do you ship outside of the USA?
- Do you ship to Alaska and Hawaii?
- What could cause a shipping delay?
- Returns & Exchanges
Return & Exchange Protocol
Thank you for your recent purchase. If your purchase needs to be returned or exchanged for any reason, please contact us at firstname.lastname@example.org
We ask that you provide your name, order number, and the item(s) that you are looking to return. We also ask to provide a comment regarding the reason for the return (i.e. wrong size, damaged, or, other).
If the item being returned is no longer available as we do offer limited edition items or short-run production, we will offer a refund or store credit in the amount matching the original purchase.
Conditions for Returns/Exchanges:
- Returns for merchandise are accepted with original proof of purchase, so long as the product is in as-new condition with the original tags attached to the items.
- Returns are accepted within 7 business days of receipt of the item.
- If a defective item was received, please contact us, to discuss the exchange. We will request pictures of supporting documentation to proceed with any defective item exchange.
Return Item Process:
To return your item:
- E-mail email@example.com to begin your return/exchange process.
- Repackage your product in the original packaging and include a copy of your receipt. Please provide your contact information if different than the information that is on the receipt.
- Ship your item with any traceable delivery service that is convenient to you. We ask that you provide a copy of your tracking number to help speed up the return/exchange process.
- Returns typically take 5 to 10 business days to process and a notification of your return will come via e-mail.
- All credits will be placed using the original form of payment.
Send returns to:
7415 N Astro Park Drive