Shipping & Returns

Q: What shipping options are available?

Chief Powerboats has daily UPS service and is our preferred shipping method, however other options are available upon request.

Q: Do you ship outside of the USA?

Yes, we can ship outside of the USA. Please contact our staff directly to discuss the best international shipping method as additional taxes and duties may apply. 

Q: Do you ship to Alaska and Hawaii?

Yes, we can ship to all 50 states. Note, additional shipping charges may apply. 

Q: What could cause a shipping delay?

Shipping delays can potentially happen when the wrong address is entered.  Please be sure to verify the return shipping address before shipment. If there are any questions or concerns, please don't hesitate to contact us for assistance. 

Q: Returns & Exchanges

Return & Exchange Protocol

Thank you for your recent purchase. If your purchase needs to be returned or exchanged for any reason, please contact us at info@chiefpowerboats.com

We ask that you provide your name, order number, and the item(s) that you are looking to return. We also ask to provide a comment regarding the reason for the return (i.e. wrong size, damaged, or, other).

If the item being returned is no longer available as we do offer limited edition items or short-run production, we will offer a refund or store credit in the amount matching the original purchase.

 Conditions for Returns/Exchanges:

  • Returns for merchandise are accepted with original proof of purchase, so long as the product is in as-new condition with the original tags attached to the items.
  • Returns are accepted within 7 business days of receipt of the item.
  • If a defective item was received, please contact us, to discuss the exchange. We will request pictures of supporting documentation to proceed with any defective item exchange.

Return Item Process:

To return your item:

  1. E-mail info@chiefpowerboats.com to begin your return/exchange process.
  2. Repackage your product in the original packaging and include a copy of your receipt. Please provide your contact information if different than the information that is on the receipt.
  3. Ship your item with any traceable delivery service that is convenient to you. We ask that you provide a copy of your tracking number to help speed up the return/exchange process.
  4. Returns typically take 5 to 10 business days to process and a notification of your return will come via e-mail.  
  5. All credits will be placed using the original form of payment.

Send returns to:

Chief Powerboats

7415 N Astro Park Drive

Waterford Twp,

MI 48327


FAQ

Q: What is the difference between a Chief and Apache?

The Chief Powerboats 42 Warrior mold was built utilizing the original 47' Apache mold but shortened to 42'. The Chief Powerboats hull also incorporates the addition of our Delta Twin Step®. Chief Powerboats and our Naval Architect from the Netherlands worked together to design the Delta Twin Step®, our signature, and an innovative step pattern. The Delta Twin Step was engineered to maximize speed, efficiency, big sea capabilities, and UNMATCHED HANDLING. The Delta Twin Step DELIVERS! 

Our Delta Twin Step can be ventilated or non-ventilated depending on user preference. Our proprietary delta-twin step® provides increased speed, efficiency, and cornering over the original design. We have 

 

Q: Stepped Hull vs Traditional Hull, what's the best option?

The Reverse Delta Step design allows the bottom of the boat to ventilate the wetted surface to reduce drag while maintaining engagement in the water for maximum stability not only when going straight, but also when turning.

Q: I am looking for a custom powerboat, not a production boat, can I really choose the options that I want with a Chief?

Chief’s tooling and designs allow custom fabrication of every inch of the boat. No two boats are alike. At Chief, the entire process is built about what you want. You will be surrounded by our team of powerboat enthusiast that are dedicated to providing you with the best on-the-water experience. After your first step aboard a Chief, you’ll feel right at home, as each and every decision made has been 100% designed and engineered for you at every turn. This provides a truly one-of-kind experience as all ergonomics, aesthetics, and functionality of each component and system are working for you. Whether the goal is luxury, pleasure, or race, your Chief will be performance engineered exactly for you, so that your next day on the water is full of excitement and exhilaration!

Q: Chief's hull steps appear different that most other brands on the market, why is that?

The drop chine provides added stability and engagement in turns, allowing the boat to be turned safely at high speeds. It also provides a stern lift, which allows the bottom steps to ventilate the wetted surface properly.


Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Chief Powerboats to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Chief Powerboats brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Chief Powerboats, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Chief Powerboats offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Chief Powerboats takes great pride in having you as a customer and we will ensure your privacy as a customer. Chief Powerboats does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

chiefpowerboats.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Chief Powerboats seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Chief Powerboats reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Chief Powerboats, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to info@chiefpowerboats.com.

We are confident that your visit to Chief Powerboats is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 248-330-7895.